All Night Cars is the fastest growing private hire operator in dartford and we need two new telephonist to cope with the increased demand for our services.
The job involves
using our computerised booking system to take bookings made in person, by phone, by app, or in writing in an efficient and friendly manner.
Maintaining a high standard of professionalism when dealing with customers and colleagues.
We recognise that our telephonists are the primary interface between our customers and the drivers we provide, therefore, good interpersonal skills and the capability to remain calm and professional when dealing with customers is essential in order to maintain and enhance All Night Cars reputation for customer service. in addition to this you will require:
Good keyboard skills and accurate input of information into our computerised despatch system.
Using the information provided by the despatch system to provide an efficient service.
Good spoken English and the ability to deal patiently with customers for whom English is not their first language.
Must be flexible, reliable and punctual.
Have you spoken to Doris she is our new telephonist she loves working at All Night Cars so much she is here 24 hours a day 7 days a week and she is cheap less than 50p per day. What Doris does is answer the phone with Thank you for calling All Night Cars to book your Taxi from (she then reads out your last three pick up addresses for example Sainsburys press 1 or 47 Hythe Street press 2 or Dartford Station press 3) Doris then says to arrive as soon as possible she then checks by repeating the booking back to you by saying to confirm your booking from Sainsburys press 1.
Yes your right shes not real shes a computer who can answere upto 25 calls at once the idea behind Doris is if your in a rush and want a car for straight away then as soon as you press the number the job is sent to the dispatch screen no need to speak to anyone no waiting for the telephonist to answer the job is sent straight out. This we hope will take the pressure off our real human overworked telephonists. Now if Doris is not for you and you like to speak to a real human in a real office in Dartford then just press 0 this will take you through to our human phone staff once your speaking to them you can ask them to take you off Doris and her call list or if want to, leave you on and you can use it when you want to or when you don’t just press 0. Doris is for as soon as possible bookings only you cannot pre book with old Doris she not quite clever enough for that yet. When we first started to set Doris up we typed in over 3000 of our customers who we thought, liked or needed to speak to us when booking a car if you would like to speak to us then please just press 0 and we are very sorry if we missed you off.
All Night Cars are always looking at new and quicker ways for you to book your Taxi we have our App for mobile phone users which you download from I tunes or if you don’t have an Iphone from Google play just goto the app store or Google play and type in All Night Cars and our app will come up, press the get or download button once it has finished downloading it will ask you to complete a profile which is basic information eg name, phone number, email. Then you will be sent a password which you only have to use once, the app is then ready to use. When it first opens you will see a map with a box saying pick me up under the car will be an estimated time of arrival for your car if the address in the box at the top is correct then just press pick me up and the car will be sent out.
By pressing the three lines on the top left of the screen it takes you to a menu page on which you can register your credit card once you have done this, when you goto the book page you can change the booking from cash to credit card now when you place your booking the computer tells the driver that it is a credit card booking and at the end of the journey the driver will ask you for the last four digits of your long card number and that’s the booking paid for by card no extra charge the same as a cash booking. The app is great for you to use if your out and about as the GPS on your phone will locate you and give you the closest pick up address so you can book from wherever you are once you have booked on the app it will ask you if you want to track your car if you press yes it will show you a picture of the driver his / her name and make and model of the car. You can then watch the car coming towards you on your phone. Once the driver has taken you to your destination a screen will open called rate your journey and you will see one to five stars you can use this to rate how good the whole app experience was, you can also once you have added a star rating send us any other comments about your journey once you have completed your comments press the send feed back button and your star rating and comments will be sent back to our office. We are always greatful for any comments or feed back about our service. The app can also be used for booking cars in advance this is done on the booking details page just press the old style alarm clock and you turn the date and time around to when you need the car.
We also have an internet booking site this is on our webb site or for the more techical minded people you can type in this https://book.autocab.net/35902 and it will take you to the right place you can use the quick book section which will book your car for straight away. If you register you can book in advance and change vehicle type check your booking cancel it gets a price for your journey track the car same as on the app.
However, you book we love to hear from you by phone, app, internet or email we are always here 24 hours a day you can ring any time and speak to a real human being or you can book by machine the choice is yours.
Thank You for your continued custom
Go Green Toyota Prius
All new Prius models come standard with eight airbags, and Toyota is offering its new Safety Sense suite of electronic active-safety systems in two versions, standard or optional on Prius Three and Four trim levels. The base version, known as Safety Sense-C, includes an automatic emergency braking system that can avert low-speed accidents from 7 to 15 mph, as well as lane departure warnings and automatic high beams.
Move up to Safety Sense-P, and the emergency braking system operates from 7 mph to the car's top speed—reducing the severity of crashes if they can't be avoided—and adds pedestrian detection. It also upgrades alerts for lane departure to full lane-keep assist, and adaptive cruise control that operates in stop-and-go traffic. The difference between the standard and upgraded versions involves replacing the simpler sonar sensors with a combination of camera and millimeter-wave radar sensing.
The latter system is the one that's only available as an option on Prius Three and Four models; it's part of an Advanced Technology Package—a £1,935 option, including pedestrian detection, lane departure alert with steering assist, a head-up display, automatic high beams, and a power moonroof.
The 2016 Toyota Prius remains the most fuel-efficient car sold in the U.S. without a plug, and the new fourth-generation car slightly improves on its predecessor. All but one model of the 2016 Prius are rated at 54 mpg city, 50 highway, 52 combined, against the 51/48/50 mpg rating of the outgoing model.
But a senior Prius manager said two years ago that the company expected to achieve a 10-percent improvement, and that task falls to one model, the Prius Two Eco version. It's the lightest Prius model this year, using the base Prius Two specification but with a lighter lithium-ion battery replacing the base nickel-metal-hydride pack. The company has also made a few other changes, among them deleting the rear window wiper. The result is a rating of 58/53/56 mpg.
Among several short test drives in a variety of Prius models, we registered readings of the mid-to-high 40s through 53.7 mpg after some occasionally energetic driving. We think it's safe to say that the 2016 Prius in virtually any version should return 50 mpg, or very close to it, in temperate weather.
Every couple deserves the wedding of their dreams and All Night Cars Executive can help to make those dreams come true. Our wedding service can provide E Class Mercedes our experienced drivers will ensure you arrive relaxed, in comfort and on time.We can arrange transportation throughout the entire day/evening for the Bride and her bridesmaids, Groom, parents and guests. Finally transfer to the airport for the honeymoon, with ‘meet and greet’ transfer on return.